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Emotional Intelligence

According to Dr. Rueven Bar-On (2002), Emotional Intelligence consists of the array of noncognitive capabilities, competencies and skills that influence one’s ability to succeed in coping with environmental demands and pressures.

EQ addresses emotional, social, personal and survival dimensions of intelligence.

Emotional skills evolve naturally and can be honed with training. Dr. Rueven Bar-On developed the Bar-On Emotional Quotient Inventory (EQ-i) which measures 5 main components and 15 sub components. These can help us to understand the facets of EQ in order to decipher and improve upon.

Benefits of Emotional Intelligence

Rating emotional Intelligence is an effective tool in predicting success as it can reflect how an individual may apply knowledge to an immediate situation. EQ training is useful in corporations for employee development, leadership programs and for students and teachers in educational settings.
Investment in training employees in raising their emotional intelligence has boosted productivity and company bottom line.
On the leadership front, capacities are increased, communication is improved, workplace conflict is decreased, and problem solving skills are enhanced.
Also individual motivation levels rise considerably towards the achievement of life goals, more successful careers, stronger personal relationships, and better health and optimism levels.

EQ Competencies that Correlate to Workplace Success Based on the five main emotional intelligence competencies, the following abilities have known to contribute to workplace achievement in a big way.

The five categories and subcategories of EQ-i are:

  • Assertiveness
  • Self Regard
  • Self Actualization
  • Independence
  • Emotional self awareness
  • Relationships
  • Social Responsibility
  • Empathy
  • Problem Solving
  • Reality Testing
  • Flexibility
  • Impulse Control
  • Stress Tolerance
  • Happiness
  • Optimism

Social competencies

These include competencies that determine how we handle workplace relationships.

Intuition and Empathy

These revolve around our awareness of others’ feelings, needs, and concerns. They are important for the following areas:

  • Understanding others: showing an active interest in others interests.
  • Customer Service: the ability to anticipate, recognize, and meet customer demands
  • People development: the skill involved in identifying the need of team members in order to help them grow and master their strengths.
  • Leverage diversity: Finding opportunity in diversity among workforce

Political Acumen and Social Skills

These skills are vital in inducing desirable responses in others. They can assist in the following areas:

  • Influencing
  • Communication
  • Leadership
  • Inspiring change
  • Conflict resolution
  • Building bonds
  • Collaboration and Cooperation
  • Team capabilities

Self Expectations & Motivation

These are the emotional tendencies that guide or facilitate in reaching goals with the following aspects:

  • Achievement drive: It’s always important to meet or improve the standards of excellence that we set for ourselves. This is defined as drive.
  • Commitment: Aligning with organisational goals and seeing a task through to its end ensures success.
  • Initiative: A proactive approach to work and the ability to target opportunities and act on them shows initiative.
  • Optimism: Staying ahead during troubling times is not only about persistence but also about staying positive despite obstacles and setbacks.

Personal Competencies

These are qualities that determine how we manage our self awareness. Knowing one’s internal states, preferences, resources and intuitions is important due to these reasons:

  • Emotional Awareness: Recognising one’s emotions and their effects and impact on those around can help to create a more positive environment.
  • Accurate self assessment: Knowing one’s own strengths and limitations assists in making better professional decisions.
  • Self confidence: Self worth is the single most important quality that ensures or destroys one’s ability to succeed.

Self Regulation

The power to manage one’s internal states, impulses and resources can be helpful in:

  • Self control: Everyone experiences occasional disruptive emotions and impulses. But not everyone can handle them. Self control is vital to keep one calm in times of adversity.
  • Trustworthiness: Qualities such as integrities and honesty are strong principles in establishing fruitful relationships.
  • Conscientiousness: Accountability for your own actions and performance is a responsible professional trait that can never go to waste.
  • Adaptability: In today’s global work environment, the ability to alter and modify in new settings without comprising on professional performance is in demand.
  • Innovation: Being flexible enough to be open to new ideas and information, and novel approaches is also a new age requirement.
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